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Exam 2: Competitiveness, strategic Planning, and Productivity

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Question 31

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Segmenting customers into types is part of formulating an Operations Strategy.Which of the following is not one of the four competitive priorities used in segmentation?

A) Cost
B) Quality
C) Delivery
D) Location
E) Flexibility

F) C) and D)
G) A) and B)

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Question 32

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The generic operations strategy that reduces the time needed to add new product and process designs and allows volume and design changes and product variety is referred to as _____________.

A) low labour cost strategy
B) scale-based strategy
C) focused factories strategy
D) outsourcing
E) flexible factories strategy

F) All of the above
G) None of the above

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Question 33

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A mission statement should provide a guide for the formulation of strategies for the organization.

Order qualifiers are those characteristics of an organization's goods or services that cause them to be perceived as better than the competition.

Which of the following determines where the organization desires to be in the future?

The weekly output of a production process is shown below,together with data for labour and material inputs.The standard inventory value of the output is $125 per unit.Overhead is charged weekly at the rate of $1500 plus .5 times direct labour cost.Assume a 40-hour week and an hourly wage of $16.Material cost is $10 per running foot.Compute the average multifactor productivity for this process. 11eab92b_c4af_cf94_99e6_f139fb1ba35c

Organizational strategy must be determined without considering the realities of functional area strengths and weaknesses.

Time-based strategies focus on reducing the time required to accomplish certain activities,such as new product development or delivery to the customer.

In the 1990's Japanese manufacturing companies tended to shift their strategic orientation away from continuous improvement towards strategies based on low labour costs.

The purchasing criteria of quality and timeliness of delivery are order winners for all companies.

Characteristics that customers perceive as minimum standards of acceptability are called:

The generic operations strategy that emphasizes capital-intensive methods to achieve higher labour productivity and lower unit costs is referred to as _____________.

Which of the following is not a key purchasing criterion?

Which of the following is not a step for formulating an operations strategy?

Tactics are short-term projects to accomplish a specific objective,assigned to an individual,with a deadline and the resources needed identified.

Strategies have a(n) __________ impact on the general direction and basic character of a company.

Computer automation will always result in increased productivity.

Of the following,which aspect of strategic planning involves medium or short-term projects to accomplish specific objectives?

In an assembly operation at a furniture factory,six employees assembled an average of 450 standard dining chairs per 5-day week.What is the labour productivity of this operation?

The variety of models and options available to customers is an example of key purchasing criteria that establishes the basis of competition.