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Carnevale and Choi (2000) reported that, in the past, the Pope resolved a geographical dispute between Argentina and Chile. In this context the Pope was a __________ who is trusted by both conflicting sides.


A) leader
B) mediator
C) lawyer
D) peacemaker

E) A) and B)
F) B) and C)

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The misperceptions of those who are in conflict with each other, such as two nations who regard each other with suspicion and hostility, are usually


A) nonreciprocal.
B) unilateral.
C) mutual.
D) inequitable.

E) C) and D)
F) B) and C)

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Charles Osgood's GRIT strategy is an alternative to conflict that promotes _____________ rather than retaliation.


A) contact
B) conciliation
C) communication
D) correction

E) C) and D)
F) A) and B)

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Three things that can cause conflict are


A) competition, social dilemmas, and equity.
B) social dilemmas, perceived injustice, and misperception.
C) equity, social dilemmas, and perceived injustice.
D) Jungian psychology, equity, and competition.

E) All of the above
F) A) and B)

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In research on social dilemmas, it has been found that


A) group discussion polarized competitive tendencies.
B) group discussion had no effect on the outcome.
C) group discussion led to greater cooperation and better outcomes for all participants.
D) group discussion led to escalated conflict and tension.

E) B) and C)
F) None of the above

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Explain how misperceptions influence conflict and provide an example to demonstrate factors that influence views about conflict.

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Misperceptions can greatly influence con...

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According to Pruitt (1986) compromises are ______________ than integrative agreements.


A) less enduring.
B) less likely to lead to a permanent settlement.
C) less likely to lead to better ongoing relationships.
D) both A and C.

E) None of the above
F) All of the above

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In real life, which of the following parallels the tragedy of the commons?


A) pollution of rivers and streams
B) littering in public places
C) use and overuse of natural resources
D) all of these choices.

E) C) and D)
F) B) and D)

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Identify what the "GRIT" technique is and describe the three main steps of this technique.

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The "GRIT" technique is a method for ach...

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Despite official government warning of a severe water shortage, most citizens fail to conserve in the belief that their personal water consumption will have little effect on the community's total water supply. The eventual depletion of the community's water resources provides an example of


A) mirror-image perceptions.
B) individualistic calamity.
C) the tragedy of the commons.
D) rational disaster.

E) A) and B)
F) None of the above

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One aspect of mirror-image perception is that one side tends to


A) exaggerate the other's position.
B) see itself reflected in the way others see it.
C) see the situation as the reflection of evil leadership.
D) none of these choices.

E) B) and C)
F) C) and D)

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Which of the following is not a feature of the Prisoner's Dilemma and Commons Dilemma?


A) One party's wins necessarily equals the other party's losses.
B) Participants tend to commit the fundamental attribution error.
C) Participants' motives change in the course of the entrapment.
D) Both are non-zero-sum games.

E) None of the above
F) A) and C)

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Deidra was in a car accident and is trying to bargain with the opposing insurance company for a monetary settlement for her medical bills and suffering. She demands $30,000 and states that she will accept no less. The insurance company offers her $15,000, take it or leave it. Deidra's bargaining situation demonstrates how


A) time delay can negatively impact effective bargaining.
B) the give and take process of bargaining works.
C) taking a tough stance can sometimes deadlock bargaining positions.
D) effective bargaining involves inflated offers so that counteroffers seem more reasonable.

E) None of the above
F) B) and C)

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Jeffrey Scott Mio and colleagues found that after reading about the commons dilemma, theatre patrons


A) littered less.
B) demanded reserved seats.
C) were more likely to assist a handicapped person find a seat.
D) spent more for theatre refreshments.

E) B) and C)
F) A) and B)

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Research indicates that the more people value their inputs, the more likely they are to


A) feel incompetent and unworthy.
B) feel that a given outcome from a relationship is sufficient.
C) tolerate exploitation from others without any retaliation.
D) feel underbenefited in a relationship and inclined to retaliate.

E) A) and B)
F) A) and C)

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According to conflict researchers, you are more likely to divulge your needs and concerns if your relationship with your partner includes


A) mediation.
B) trust.
C) passion.
D) the threat of withdrawal.

E) None of the above
F) All of the above

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______________ occurs when a neutral third party attempts to facilitate communication and offer suggestions for how to resolve a conflict.


A) Bargaining
B) Amelioration
C) Mediation
D) Arbitration

E) B) and D)
F) A) and D)

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Pretend you are a marriage counsellor that is giving advice to a couple that has a great deal of destructive quarrels. You instruct them that if managed constructively, conflict can provide opportunities for reconciliation and more genuine harmony. Based on the work of Gotlib and Colby (1988), you give the couple a list of "Do's" and "Do Not's". Identify 5 of the 8 recommendations for each column (i.e., 5 things to do, 5 things to avoid).

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Do's:
1. Listen actively to each other's...

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Allan and Marianne are getting a divorce and have turned to a mediator to help resolve the disagreements over the distribution of their assets, and the house in particular. Allan considers it a win if he gets the house, and a loss if Marianne gets it, despite the fact that she is maintaining custody of the kids. The goal of the mediator is to create a win-win situation where


A) Marianne gives up the house out of her own free will.
B) Allan keeps the house and gets Marianne an apartment instead.
C) Allan recognizes that the house should go to Marianne as it is in the best interest of her, the kids, and maintaining a civil relationship.
D) Marianne gets the house and Allan gets custody of the children.

E) A) and C)
F) A) and B)

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______________ occurs when a neutral third party studies the conflict and imposes a settlement.


A) Bargaining
B) Amelioration
C) Mediation
D) Arbitration

E) All of the above
F) B) and D)

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