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What is the term for the total amount of income earned by an employee before deductions are subtracted?


A) Net earnings
B) Quarterly return
C) Tax liability
D) Gross earnings
E) Withholding allowance

F) B) and D)
G) A) and D)

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Which of the following would be found in an administrative procedure manual?


A) Reagents and standards used in the office
B) Collection methods for specimens
C) Equipment calibration methods
D) Telephone procedures
E) Patient preparation for testing

F) A) and B)
G) C) and D)

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The human resources role of ________includes dealing with issues that arise between employees and management.

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Generally an employer must pay what percent of FUTA tax, which is applied to the first $7000 of the employee's income for a year, if employees' wages total more than $1500 in any quarter.


A) 12.5%
B) 10.5%
C) 6.2%
D) 4.2%
E) 1.8%

F) A) and B)
G) A) and D)

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What is the usual amount of money kept in a petty cash account?


A) $5
B) $10
C) $50
D) $100
E) $250

F) A) and E)
G) A) and B)

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John has been a medical assistant at the medical practice for 2 years and has always tried to do his job well. No matter how well he performs, his coworker Angie, who has been there for 5 years, finds something to complain about regarding his work. He has talked to Angie about this, but Angie's behavior has not changed. Although John loves his job, he feels that he is being unfairly targeted. What can John do as a next step in resolving this issue?


A) Begin complaining to Angie about her work
B) Encourage Angie to find another job
C) Ask the practice manager to mediate
D) Ask the practice manager to replace Angie
E) Complain to other office workers about Angie's behavior

F) B) and D)
G) B) and C)

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Many practice managers have a(n) ________ policy, which allows staff to come in and talk whenever the manager's office door is open.

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A key written communication tool in the medical office is the ____.


A) material safety data sheets
B) policy and procedures manual
C) employee's time records
D) record of continuing education programs
E) equipment maintenance log

F) A) and B)
G) B) and D)

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Every three months, the medical practice is required to make a complete accounting on Form ________, which is the Employer's Quarterly Federal Tax Return.

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The plans and processes that continually identify, assess, correct, and monitor functions in the medical office to prevent negative outcomes and minimize exposure to liability are collectively known as ________.

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A person who depends on the employee for financial support is a(n) ________ of the employee and may be a spouse, child, or other family member.

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Which of the following pertains to a payroll register?


A) It is a completed account of federal income tax deposits
B) It is used to pay taxes to appropriate government agencies
C) It summarizes information about all employees and their earnings
D) It requires employers to pay a percentage of each employee's income
E) It accompanies the practice's quarterly returns to summarize tax withheld

F) All of the above
G) A) and D)

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The tax in which one-half is paid by the employer and the other half is withheld from the employee's paycheck is ______.


A) unemployment
B) FICA
C) FUTA
D) workers' compensation
E) federal income

F) C) and D)
G) A) and D)

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The office plan that continually identifies, corrects, and monitors functions to prevent negative outcomes and liabilities is called ________ ______.

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An example of a required deduction from an employee's paycheck is ____.


A) healthcare insurance
B) unemployment tax
C) FICA tax
D) health savings account contributions
E) child care deductions

F) A) and E)
G) D) and E)

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In a small medical office, the practice manager's duties may include ________, which includes hiring, terminating, and training employees, as well as benefits and labor relations.

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An example of a voluntary deduction from an employee's paycheck is ____.


A) federal income tax
B) FICA tax
C) worker's compensation
D) health insurance premium payments
E) unemployment tax

F) B) and D)
G) D) and E)

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Money withheld from employees' gross earnings to pay federal and state and local (if any) income taxes and certain other taxes are held in ________ accounts.

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Shannon is the practice manager for a mid-size medical practice. Today she is interviewing Tina for the position of medical assistant. Which of the following questions should Shannon avoid during the interview?


A) "Have you ever worked under a different name?"
B) "Can you perform the duties of the job you are applying for?"
C) "Do you have a university or college degree?"
D) "Are you a union member?"
E) "Are there specific times that you cannot work?"

F) D) and E)
G) A) and D)

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If an employee's paycheck is made out for $300, what would his net earnings be?


A) $150
B) $260
C) $280
D) $295
E) $300

F) B) and E)
G) C) and E)

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