Question 1

Which schedule of reinforcement does Christine use for rewarding class participation?

Accepted Answer

A)  Variable ratio
B)  Variable interval
C)  Fixed ratio
D)  Continuous
E)  Fixed intervalF) D) and E)
G) A) and E)

Question 2

Approximate how much of the knowledge contained in organizations occurs in tacit form?

Accepted Answer

A)  10 percent
B)  33 percent
C)  50 percent
D)  66 percent
E)  90 percentF) C) and D)
G) B) and E)

Question 3

Research shows that the differences between experts and novices are almost always a function of:

Accepted Answer

A)  intelligence
B)  consensus
C)  heuristics
D)  gender
E)  learningF) C) and D)
G) All of the above

Question 4

Decisions that become somewhat automatic because a person's knowledge allows them to recognize and identify a situation and the course of action that needs to be taken are called:

Accepted Answer

A)  programmed decisions
B)  learning orientations
C)  communities of practice
D)  nonprogrammed decisions
E)  surface decisionsF) A) and B)
G) A) and C)

Question 5

Cathy's remark represents a(n) :

Accepted Answer

A)  availability bias
B)  bandwagon effect
C)  self-fulfilling prophecy
D)  projection bias
E)  stereotypeF) A) and B)
G) C) and D)

Question 6

Which two contingencies of reinforcement are designed to decrease unwanted behaviours?

Accepted Answer

A)  Punishment and extinction
B)  Positive reinforcement and punishment
C)  Punishment and negative reinforcement
D)  Positive reinforcement and negative reinforcement
E)  Negative reinforcement and extinctionF) A) and D)
G) A) and C)

Question 7

If you do your homework and assignments for your OB class just to avoid being yelled at by your professor,you have learned this behaviour through the use of:

Accepted Answer

A)  Punishment
B)  extinction
C)  negative reinforcement
D)  heuristics
E)  positive reinforcementF) A) and B)
G) B) and D)

Question 8

As owner of Mountain City Coffee Yashmi gives all her employees a paycheck every two weeks.This is an example of which form of reinforcement schedule?

Accepted Answer

A)  Variable interval
B)  Variable ratio
C)  Continuous
D)  Fixed ratio
E)  Fixed intervalF) A) and E)
G) None of the above

Question 9

Organizations use four specific consequences to modify employee behaviour.They are known as the:

Accepted Answer

A)  attribution biases
B)  communities of practice
C)  contingencies of reinforcement
D)  climate for transfer
E)  heuristicsF) All of the above
G) C) and D)

Question 10

Learning refers to the process of generating and choosing from a set of alternatives to solve a problem.

Accepted Answer

A) True 
 B)False

Question 11

To be rational decision makers,we should consider each alternative as soon as we think of it.

Accepted Answer

A) True 
 B)False

Question 12

Which of these represent the first step in the behaviour modelling process?

Accepted Answer

A)  Reinforcement
B)  Production processes
C)  Attentional processes
D)  Retention processes
E)  Attribution processesF) C) and D)
G) A) and E)

Question 13

John believes in praising every desired behaviour of all of his employees.John is engaging in which of these reinforcement schedules?

Accepted Answer

A)  Fixed interval
B)  Variable ratio
C)  Continuous
D)  Fixed ratio
E)  Variable intervalF) A) and B)
G) C) and D)

Question 14

Information that is not easily communicated but could very well be the most important aspect of what we learn in organizations is:

Accepted Answer

A)  consensus-based knowledge.
B)  book-based knowledge.
C)  explicit knowledge.
D)  tacit knowledge.
E)  unambiguous knowledge.F) B) and D)
G) A) and B)

Question 15

Which of the following is perhaps the most important factor that can help organizations foster a climate for transfer?

Accepted Answer

A)  Training ensures that employees have the ability to observe and learn from those in the company with significant amounts of tacit knowledge.
B)  The degree to which the trainee's manager supports the importance of the newly acquired knowledge and skills and stresses its application to the job.
C)  Opportunities to use the learned knowledge are crucial because practice and repetition are key components of learning.
D)  The degree of peer support because having multiple trainees learning the same material reduces anxiety and allows the trainees to share concerns and work through problems.
E)  Groups of employees working together can learn from one another by collaborating over an extended period of time.F) A) and E)
G) D) and E)

Question 16

In the third step of behavioural modelling,not only must the learner have the requisite knowledge and physical skills to be able to perform the task;they must translate what they have observed into action.This is the:

Accepted Answer

A)  reinforcement process
B)  production process
C)  attentional process
D)  attribution process
E)  retention processF) All of the above
G) B) and D)

Question 17

_______ can be described as emotionally charged judgments that arise through quick,nonconscious,and holistic associations.

Accepted Answer

A)  Performance-avoid orientation
B)  Intuition
C)  Performance-prove orientation
D)  Nonprogrammed decisions
E)  Rational decisionsF) A) and D)
G) B) and E)

Question 18

The last step of behaviour modelling is:

Accepted Answer

A)  reinforcement
B)  production process
C)  attention process
D)  retention process
E)  attribution processF) A) and E)
G) C) and E)

Question 19

The entire process of reinforcement is a continuous cycle,and the repetition of behaviours is strengthened to the degree that reinforcement continues to occur.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is a characteristic of tacit knowledge?

Accepted Answer

A)  It is highly personal in nature.
B)  It is always conscious and accessible information.
C)  It can be learned through books.
D)  It is general information.
E)  It is easily transferred through written communication.F) A) and B)
G) A) and C)

Exam 9: Learning and Decision Making

Which of these represent the first step in the behaviour modelling process?

Correct AnswerverifiedShow Answer

The entire process of reinforcement is a continuous cycle,and the repetition of behaviours is strengthened to the degree that reinforcement continues to occur.

Correct AnswerverifiedShow Answer

Cathy's remark represents a(n) :

Correct AnswerverifiedShow Answer

John believes in praising every desired behaviour of all of his employees.John is engaging in which of these reinforcement schedules?

Correct AnswerverifiedShow Answer

To be rational decision makers,we should consider each alternative as soon as we think of it.

Correct AnswerverifiedShow Answer

Approximate how much of the knowledge contained in organizations occurs in tacit form?

Correct AnswerverifiedShow Answer

Learning refers to the process of generating and choosing from a set of alternatives to solve a problem.

Correct AnswerverifiedShow Answer

Which of the following is a characteristic of tacit knowledge?

Correct AnswerverifiedShow Answer

Which two contingencies of reinforcement are designed to decrease unwanted behaviours?

Correct AnswerverifiedShow Answer

_______ can be described as emotionally charged judgments that arise through quick,nonconscious,and holistic associations.

Correct AnswerverifiedShow Answer

Organizations use four specific consequences to modify employee behaviour.They are known as the:

Correct AnswerverifiedShow Answer

The last step of behaviour modelling is:

Correct AnswerverifiedShow Answer

As owner of Mountain City Coffee Yashmi gives all her employees a paycheck every two weeks.This is an example of which form of reinforcement schedule?

Correct AnswerverifiedShow Answer

If you do your homework and assignments for your OB class just to avoid being yelled at by your professor,you have learned this behaviour through the use of:

Correct AnswerverifiedShow Answer

Which of the following is perhaps the most important factor that can help organizations foster a climate for transfer?

Correct AnswerverifiedShow Answer

In the third step of behavioural modelling,not only must the learner have the requisite knowledge and physical skills to be able to perform the task;they must translate what they have observed into action.This is the:

Correct AnswerverifiedShow Answer

Research shows that the differences between experts and novices are almost always a function of:

Correct AnswerverifiedShow Answer

Decisions that become somewhat automatic because a person's knowledge allows them to recognize and identify a situation and the course of action that needs to be taken are called:

Correct AnswerverifiedShow Answer

Information that is not easily communicated but could very well be the most important aspect of what we learn in organizations is:

Correct AnswerverifiedShow Answer

Which schedule of reinforcement does Christine use for rewarding class participation?

Correct AnswerverifiedShow Answer

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