Question 1

Which of the following is true regarding group cohesiveness?

Accepted Answer

A)  It is low when members in a group are happy.
B)  It refers to the attractiveness of a team to its members.
C)  It is low when group members have similar attitudes and experiences.
D)  It is low when the team is motivated to outperform other teams.E) A) and B)
F) A) and C)

Question 2

The more ____ an organization becomes,the more likely it will be to encounter _____.

Accepted Answer

A)  divisionalized / functional barriers
B)  culturally diverse / functional barriers
C)  functional / cultural barriers
D)  team-driven / internal communication problemsE) All of the above
F) A) and B)

Question 3

In contrast to a team,members of a working group:

Accepted Answer

A)  are responsible for achieving specific goals.
B)  are highly dependent on each other.
C)  meet primarily to share information.
D)  have more authority to make decisions than teams do.E) A) and B)
F) None of the above

Question 4

Team leaders are more effective when they can _____.

Accepted Answer

A)  influence team members
B)  always get team members to follow their suggestions
C)  gain their trust
D)  both a and cE) None of the above
F) B) and C)

Question 5

Which of these is not a good tip for writing emails?

Accepted Answer

A)  Write a meaningful subject line and avoid attachments.
B)  Keep the message focused and readable and be kind-don't flame.
C)  Identify yourself clearly in the first few lines and proofread.
D)  Assume privacy but be careful in addressing your email so it reaches the right person.E) A) and B)
F) A) and C)

Question 6

Downward communication flows from higher organizational levels to lower organizational levels.

Accepted Answer

A) True 
 B)False

Question 7

The best way to get over your fear of making a presentation is through preparation.

Accepted Answer

A) True 
 B)False

Question 8

The leader of a self managing team may determine overall goals,but employees control the activities needed to meet them.

Accepted Answer

A) True 
 B)False

Question 9

Chris Arnholt used the term _____ to accurately communicate his idea for the RAZR to his team.

Accepted Answer

A)  nouveau riche
B)  slim and sleek
C)  compact clam
D)  rich minimalismE) None of the above
F) A) and D)

Question 10

Members of a working group go about their jobs independently.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is true regarding groupthink?

Accepted Answer

A)  Groupthink generates diverse ideas and conclusions.
B)  With groupthink,it is common for a team member to take a stand that differs from the opinion of others in the group.
C)  Groupthink results in team members spending considerable time weighing the pros and cons of a decision.
D)  Groupthink results in a tendency for team members to conform to group pressure in making decisions.E) B) and D)
F) C) and D)

Question 12

Bob and Megan have been placed on a team at work to find ways to improve product quality and reduce waste.What type of team are they likely to be on?

Accepted Answer

A)  virtual team
B)  problem-solving team
C)  product design team
D)  self-directed teamE) A) and D)
F) B) and D)

Question 13

The team that designed and brought the RAZR phone to market would be called a _____ team.

Accepted Answer

A)  task force
B)  product design
C)  cross-functional
D)  virtualE) None of the above
F) A) and C)

Question 14

The design and development process usually succeeds even without input from other areas of the organization.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is not one of the factors that make a team cohesive?

Accepted Answer

A)  When the team is successful at achieving its goals.
B)  When team members perceive other fellow members as people who share their own attitudes and experience.
C)  When it is difficult to get on the team.
D)  When the team is very large (has a lot of members) .E) A) and B)
F) None of the above

Question 16

Companies build and support teams because:

Accepted Answer

A)  teams reduce the number of people needed to make decisions.
B)  teams increase overall work performance.
C)  teams are always effective.
D)  employees enjoy being on teams.E) All of the above
F) A) and C)

Question 17

Most teams are unaccountable to those higher up in the organization.

Accepted Answer

A) True 
 B)False

Question 18

When using slides in a presentation it is important to detail all of the information you intend to cover on each slide.

Accepted Answer

A) True 
 B)False

Question 19

Memos are effective at conveying fairly detailed information.

Accepted Answer

A) True 
 B)False

Question 20

Grainger Solutions has branch offices geographically dispersed in seven states.A _____ team has been formed to interact electronically for the purpose of achieving a common goal.

Accepted Answer

A)  self-managed work team
B)  virtual team
C)  cross-functional team
D)  manager-ledE) A) and B)
F) A) and D)

Exam 14: Teamwork and Communications

The leader of a self managing team may determine overall goals,but employees control the activities needed to meet them.

Correct AnswerverifiedShow Answer

Which of the following is true regarding groupthink?

Correct AnswerverifiedShow Answer

The team that designed and brought the RAZR phone to market would be called a _____ team.

Correct AnswerverifiedShow Answer

Which of these is not a good tip for writing emails?

Correct AnswerverifiedShow Answer

Grainger Solutions has branch offices geographically dispersed in seven states.A _____ team has been formed to interact electronically for the purpose of achieving a common goal.

Correct AnswerverifiedShow Answer

When using slides in a presentation it is important to detail all of the information you intend to cover on each slide.

Correct AnswerverifiedShow Answer

Which of the following is not one of the factors that make a team cohesive?

Correct AnswerverifiedShow Answer

Memos are effective at conveying fairly detailed information.

Correct AnswerverifiedShow Answer

Most teams are unaccountable to those higher up in the organization.

Correct AnswerverifiedShow Answer

Bob and Megan have been placed on a team at work to find ways to improve product quality and reduce waste.What type of team are they likely to be on?

Correct AnswerverifiedShow Answer

Members of a working group go about their jobs independently.

Correct AnswerverifiedShow Answer

Downward communication flows from higher organizational levels to lower organizational levels.

Correct AnswerverifiedShow Answer

Team leaders are more effective when they can _____.

Correct AnswerverifiedShow Answer

Which of the following is true regarding group cohesiveness?

Correct AnswerverifiedShow Answer

In contrast to a team,members of a working group:

Correct AnswerverifiedShow Answer

The design and development process usually succeeds even without input from other areas of the organization.

Correct AnswerverifiedShow Answer

Companies build and support teams because:

Correct AnswerverifiedShow Answer

The more ____ an organization becomes,the more likely it will be to encounter _____.

Correct AnswerverifiedShow Answer

The best way to get over your fear of making a presentation is through preparation.

Correct AnswerverifiedShow Answer

Chris Arnholt used the term _____ to accurately communicate his idea for the RAZR to his team.

Correct AnswerverifiedShow Answer

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The more an organization becomes,the more likely it will be to encounter _.

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