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In which of the following shops does the worker not have to join the union but must pay dues to cover union expenses?


A) a closed shop
B) an agency shop
C) a managed shop
D) an open shop

E) A) and B)
F) B) and C)

Correct Answer

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Performance appraisals are used most often to make decisions about pay raises,training needs,and advancement opportunities.

A) True
B) False

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Which of the following statements best describes HR demand forecasting?


A) HR managers do not typically engage in HR demand forecasting because the forecasting process requires an expert in research.
B) HR demand forecasting is an internal labour supply forecast.
C) HR demand forecasting uses census figures to calculate labour supply and demand for a particular industry.
D) HR demand forecast only involves forecasting a specific business's labour needs for some future time.

E) A) and B)
F) A) and C)

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Mentoring is a form of off-the-job training.

A) True
B) False

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If the workers do not have to join the union,and they do not pay dues or fees to the union,a unionized company has which of the following type of shop?


A) a union shop
B) an open shop
C) a closed shop
D) a managed shop

E) A) and B)
F) A) and C)

Correct Answer

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In the union shop,a non-union member may be hired,but after a probationary period he or she must join the union or leave.

A) True
B) False

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Which of the following is the process of negotiating labour agreements between union members and management?


A) collective bargaining
B) aggregated participation
C) arbitration
D) mediation

E) B) and C)
F) All of the above

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A study of the tasks required to do a job well is called a job analysis.

A) True
B) False

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Lower-level workers,such as machinists and assembly-line workers,are usually paid salaries.

A) True
B) False

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LaDonna Nilsson assembles electronic boards.She is paid $4 a board for the first ten boards,then $6 for each one after that.Nilsson is working on which of the following systems?


A) commission
B) task-reward
C) piecework payment
D) comparable worth

E) None of the above
F) B) and C)

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When Vincent Cappio began acting in commercials,he was required to join a union that represents actors.Then he was forced to wait on the set for eight hours before appearing in a scene as a clumsy waiter.He was upset when the director decided to eliminate his performance from the finished ad.He was even more upset when the production company that was shooting the commercial said that he was not getting paid.To whom would Cappio complain about not being paid?


A) his national union president
B) his arbitrator
C) his shop steward
D) the company's president

E) C) and D)
F) A) and B)

Correct Answer

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Which of the following describes an apprenticeship?


A) It is commonly found in the trades of plumbing and electrical work.
B) It does not involve classroom training.
C) It can last as long as four years.
D) It is a form of off-the-job training.

E) None of the above
F) All of the above

Correct Answer

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In mediation,the third party or agency specialist uses compromise and does not render a binding decision.

A) True
B) False

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Dallas Walz is an electrical engineer.He works as a temporary worker for a contracting company that needs his talents only about nine months out of the year.While he likes the extra income,he would much rather stay home with his two preschoolers.His wife earns a six-figure salary selling computers,so Walz has no need to work.Walz is an example of which of the following?


A) a contingent worker
B) an outsourced worker
C) an unpromotable employee
D) a conditional employee

E) A) and C)
F) C) and D)

Correct Answer

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What is the first step in performance planning and appraisal?


A) Determine which employees have seniority.
B) Establish performance standards.
C) Give every employee an aptitude test.
D) Create an orientation program for employees.

E) B) and C)
F) B) and D)

Correct Answer

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A grievance is a formal complaint by an employee that his or her supervisor has violated some part of the union-management contract.

A) True
B) False

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From the union's perspective,what is the most secure type of working arrangement?

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Human resource management is the process of hiring,developing,motivating,and evaluating people in order to achieve organizational goals.

A) True
B) False

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A national union is a union that has workers represented in all provinces and territories.

A) True
B) False

Correct Answer

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Which of the following is required by the Occupational Health and Safety Act?


A) Employers must provide adequate fringe benefits.
B) Employees must pay for their own insurance.
C) Employers must provide extended health insurance.
D) Employers must provide a safe and healthy workplace.

E) B) and D)
F) None of the above

Correct Answer

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