Question 1

In the context of communication skills, which of the following is true of effective supervisors?

Accepted Answer

A)  They avoid being direct.
B)  They avoid being assertive.
C)  They tend to be persuasive leaders.
D)  They are nonempathetic listeners.E) C) and D)
F) None of the above

Question 2

In the context of communication technologies, the term flame refers to one's tendency to multitask.

Accepted Answer

A) True 
 B)False  False

Question 3

Explain how language is a potential barrier to communication.

Accepted Answer

Answers will vary. Language can be a barrier to communication. Growing numbers of businesspeople are bilingual or multilingual, but even subtle distinctions in dialects within the same language can be barriers. For example, the word chemist means a molecular scientist in the United States and a drugstore worker in Great Britain. Language barriers are created across disciplines and professional boundaries by technical terminology. Although acronyms and professional jargon may be very useful tools of communication within in a discipline, they may serve only to confuse and derail any attempt at clear understanding by those unfamiliar with the profession. When doing business, it's best to use simple, direct, declarative language. One should speak in brief sentences and employ terms or words already used by one's audience. As much as possible, one should speak in the language of the listener. Above all else, one should not use jargon or technical language except with those who are already familiar with it. Please see the section "Barriers and Gateways to Communication" for more information.

Question 4

To facilitate direct and open communication with another person, _____.

Accepted Answer

A)  one should seat the other person beside oneself, facing the same direction
B)  one should seat the other person at right angles to oneself
C)  one must position the other person directly across from oneself
D)  one must position the other person inside one's intimate space zoneE) All of the above
F) A) and B)

Question 5

Ralph, a secret service agent, interrogates a criminal suspect. Ralph carefully observes the suspect's body movements and notices him clenching his teeth, drumming his fingers, and profusely perspiring. Given this information, it is evident that Ralph is well versed in _____.

Accepted Answer

A)  phonemics
B)  proxemics
C)  chronemics
D)  kinesicsE) A) and C)
F) A) and B)

Question 6

In the context of interpersonal communication, which of the following is true of perceptual screens?

Accepted Answer

A)  They do not cause static or distortion.
B)  They do not influence the accuracy of a message.
C)  They are the uninterpreted, unanalyzed elements of a message.
D)  They are built upon the sender's and receiver's individual attributes.E) B) and C)
F) A) and C)

Question 7

Which of the following statements is true of reflective listening?

Accepted Answer

A)  It emphasizes the personal elements of the communication process.
B)  It requires the receiver to influence the speaker with his or her personal opinion.
C)  It stresses more strongly on the role of the speaker rather than the receiver.
D)  It ignores the feelings communicated in the message.E) C) and D)
F) A) and B)

Question 8

Defensive communication includes messages that are _____.

Accepted Answer

A)  assertive
B)  aggressive
C)  direct
D)  powerfulE) B) and C)
F) B) and D)

Question 9

Sania is conducting a survey on territorial spaces to determine the average social distance in corporate offices in her city. Identify the branch of knowledge that Sania is most likely dealing with.

Accepted Answer

A)  Proxemics
B)  Kinesics
C)  Chronemics
D)  PhonemicsE) B) and C)
F) A) and C)

Question 10

Rita has a naturally loud voice. Even when she is happy, her colleagues mistake her to be angry or upset. In this scenario, Rita's colleagues evidently make assumptions about her based on _____.

Accepted Answer

A)  verbal cues
B)  facial expressions
C)  paralanguage cues
D)  metalanguage cuesE) A) and B)
F) None of the above C

Question 11

A memo from a company's president to all employees is an example of one-way communication.

Accepted Answer

A) True 
 B)False

Question 12

A gateway through the gender barrier to communication is to:

Accepted Answer

A)  frequently use metaphors.
B)  avoid the use of jargon or technical language.
C)  actively seek clarification of a person's meaning.
D)  avoid face-to-face communication.E) None of the above
F) All of the above

Question 13

In the context of communication skills, good supervisors:

Accepted Answer

A)  are able to hear the emotional dimensions of messages.
B)  inhibit reflective listening.
C)  tend toward introversion.
D)  do not lay emphasis on psychological defenses of their employees.E) All of the above
F) B) and D)

Question 14

Nondefensive communication is _____.

Accepted Answer

A)  aggressive
B)  malevolent
C)  direct
D)  passiveE) C) and D)
F) None of the above

Question 15

People who are egotistical are likely to exhibit:

Accepted Answer

A)  subordinate defensiveness.
B)  dominant defensiveness.
C)  passive behavior.
D)  submissive behavior.E) A) and B)
F) A) and C)

Question 16

What is communicative disease?

Accepted Answer

Answers will vary. The absence of heartf...

Question 17

Which of the following words is discarded in defensive labeling?

Accepted Answer

A)  Insane
B)  Slacker
C)  Loafer
D)  LaggardE) B) and D)
F) B) and C)

Question 18

Describe the significance of paralanguage in nonverbal communication.

Accepted Answer

Answers will vary. Paralanguage consists...

Question 19

Men and women tend to have similar conversational styles.

Accepted Answer

A) True 
 B)False

Question 20

The absence of heartfelt communication in relationships leads to loneliness and social isolation. This condition has been labeled _____ by James Lynch.

Accepted Answer

A)  communicative disease
B)  anti-social condition
C)  relationship overload
D)  emotional competence diseaseE) C) and D)
F) A) and B)

Exam 8: Communication

In the context of communication skills, which of the following is true of effective supervisors?

Correct Answer
verified

In the context of communication technologies, the term flame refers to one's tendency to multitask.

Correct Answer
verified
False

Explain how language is a potential barrier to communication.

To facilitate direct and open communication with another person, _____.

Correct Answer
verified

Ralph, a secret service agent, interrogates a criminal suspect. Ralph carefully observes the suspect's body movements and notices him clenching his teeth, drumming his fingers, and profusely perspiring. Given this information, it is evident that Ralph is well versed in _____.

Correct Answer
verified

In the context of interpersonal communication, which of the following is true of perceptual screens?

Correct Answer
verified

Which of the following statements is true of reflective listening?

Correct Answer
verified

Defensive communication includes messages that are _____.

Correct Answer
verified

Sania is conducting a survey on territorial spaces to determine the average social distance in corporate offices in her city. Identify the branch of knowledge that Sania is most likely dealing with.

Correct Answer
verified

Rita has a naturally loud voice. Even when she is happy, her colleagues mistake her to be angry or upset. In this scenario, Rita's colleagues evidently make assumptions about her based on _____.

Correct Answer
verified
C

A memo from a company's president to all employees is an example of one-way communication.

Correct Answer
verified

A gateway through the gender barrier to communication is to:

Correct Answer
verified

In the context of communication skills, good supervisors:

Correct Answer
verified

Nondefensive communication is _____.

Correct Answer
verified

People who are egotistical are likely to exhibit:

Correct Answer
verified

What is communicative disease?

Correct Answer
verified
Answers will vary. The absence of heartf...
View Answer

Which of the following words is discarded in defensive labeling?

Correct Answer
verified

Describe the significance of paralanguage in nonverbal communication.

Correct Answer
verified
Answers will vary. Paralanguage consists...
View Answer

Men and women tend to have similar conversational styles.

Correct Answer
verified

The absence of heartfelt communication in relationships leads to loneliness and social isolation. This condition has been labeled _____ by James Lynch.

Correct Answer
verified

Exam 8: Communication

In the context of communication skills, which of the following is true of effective supervisors?

Correct AnswerverifiedShow Answer

In the context of communication technologies, the term flame refers to one's tendency to multitask.

Correct AnswerverifiedFalse

Explain how language is a potential barrier to communication.

To facilitate direct and open communication with another person, _____.

Correct AnswerverifiedShow Answer

Ralph, a secret service agent, interrogates a criminal suspect. Ralph carefully observes the suspect's body movements and notices him clenching his teeth, drumming his fingers, and profusely perspiring. Given this information, it is evident that Ralph is well versed in _____.

Correct AnswerverifiedShow Answer

In the context of interpersonal communication, which of the following is true of perceptual screens?

Correct AnswerverifiedShow Answer

Which of the following statements is true of reflective listening?

Correct AnswerverifiedShow Answer

Defensive communication includes messages that are _____.

Correct AnswerverifiedShow Answer

Sania is conducting a survey on territorial spaces to determine the average social distance in corporate offices in her city. Identify the branch of knowledge that Sania is most likely dealing with.

Correct AnswerverifiedShow Answer

Rita has a naturally loud voice. Even when she is happy, her colleagues mistake her to be angry or upset. In this scenario, Rita's colleagues evidently make assumptions about her based on _____.

Correct AnswerverifiedC

A memo from a company's president to all employees is an example of one-way communication.

Correct AnswerverifiedShow Answer

A gateway through the gender barrier to communication is to:

Correct AnswerverifiedShow Answer

In the context of communication skills, good supervisors:

Correct AnswerverifiedShow Answer

Nondefensive communication is _____.

Correct AnswerverifiedShow Answer

People who are egotistical are likely to exhibit:

Correct AnswerverifiedShow Answer

What is communicative disease?

Correct AnswerverifiedAnswers will vary. The absence of heartf...View AnswerShow Answer

Which of the following words is discarded in defensive labeling?

Correct AnswerverifiedShow Answer

Describe the significance of paralanguage in nonverbal communication.

Correct AnswerverifiedAnswers will vary. Paralanguage consists...View AnswerShow Answer

Men and women tend to have similar conversational styles.

Correct AnswerverifiedShow Answer

The absence of heartfelt communication in relationships leads to loneliness and social isolation. This condition has been labeled _____ by James Lynch.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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False

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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C

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified
Answers will vary. The absence of heartf...
View Answer

Correct Answer
verified

Correct Answer
verified
Answers will vary. Paralanguage consists...
View Answer

Correct Answer
verified

Correct Answer
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