Question 1

The use of sophisticated information sharing platforms has increased in recent years in many organizations. This has helped to

Accepted Answer

A)   facilitate internal and external collaboration.
B)   keep employees satisfied with social networks.
C)   override the need for email.
D)   increase paperwork.E) A) and D)
F) None of the above

Question 2

The use of information technology (e.g., email)  has increased in recent years in many organizations. This has helped to

Accepted Answer

A)   make more effective use of time in every situation.
B)   communicate information efficiently.
C)   restrict social network growth.
D)   create smaller social networks.E) B) and C)
F) A) and D)

Question 3

According to Exhibit 4.1 in the textbook (Ratio of Market Value to Book Value for Selected Companies) , firms with high market value to book value ratios achieve this because of their ________ investment in ________ resources and technological expertise.

Accepted Answer

A)   low; physical
B)   low; tangible
C)   high; knowledge
D)   high; liquid assetE) C) and D)
F) A) and D)

Question 4

Social capital is a source of strength to many firms. Firms leverage their social capital in an effort to create competitive advantages. The social capital of a firm is based on the

Accepted Answer

A)   individual abilities of employees.
B)   relationships among the employees of the firm.
C)   allocation of the financial resources of the firm.
D)   knowledge of an individual.E) B) and C)
F) All of the above

Question 5

Using an idea does not prevent others from simultaneously using it for their own benefit. Typically, this is impossible with ________ assets.

Accepted Answer

A)   intangible
B)   strong
C)   physical
D)   flimsyE) C) and D)
F) None of the above

Question 6

There are multiple challenges associated with making effective e-teams. Which of the following is not a challenge?

Accepted Answer

A)   Process losses result from identification and combination activities.
B)   E-teams can be effective in generating social capital.
C)   The physically dispersed team is susceptible to the risk factors that can create process loss.
D)   Some collective energy, time, and effort must be devoted to dealing with team inefficiencies.E) B) and D)
F) A) and D)

Question 7

Advantages of effective social networks for career success include all the following except

Accepted Answer

A)   access to private information.
B)   greater redundancy in knowledge sources.
C)   access to diverse skill sets.
D)   greater power.E) None of the above
F) A) and B)

Question 8

Which of the following is not a dynamic capability?

Accepted Answer

A)   the ability to sense and seize new opportunities
B)   theability to generate new knowledge
C)   the ability to reconfigure existing assets
D)   the ability to submit to conventional industry and market wisdomE) A) and B)
F) A) and C)

Question 9

New knowledge involves the continual interaction between ________ and ________ knowledge.

Accepted Answer

A)   intellectual; pragmatic
B)   theoretical; practical
C)   tacit; explicit
D)   detailed; tacitE) B) and C)
F) None of the above

Question 10

Knowledge workers are more loyal to their companies than traditional workers.

Accepted Answer

A) True 
 B)False

Question 11

According to a recent Gallup study, companies with the most engaged workers outperformed those with the least engaged workers on profitability, productivity, and lower turnover. Whichof the following processes is not likely to be an important factor in assuring this result?

Accepted Answer

A)   hiring
B)   developing
C)   engaging
D)   retainingE) A) and B)
F) None of the above

Question 12

Which of the following reasons explains why painter Vincent van Gogh died penniless, while painter Pablo Picasso left a 740 million USD estate upon his death?

Accepted Answer

A)   Van Gogh had a wider range of social connections.
B)   Picasso had a wider range of social connections and bridging relationships.
C)   Picasso was a solitary node with few connections.
D)   Van Gogh was a hub who embedded himself in a vast network that stretched across various social lines.E) All of the above
F) B) and D)

Question 13

Firms must compete for top talent. In attracting and selecting employees, firms must strive to select the best fit for both the employee and the firm. In an attempt to reduce wasted time and effort in interviewing too many candidates while assuring a good candidate pool, a firm should

Accepted Answer

A)   run employment ads in the newspaper.
B)   only let lower-level employees interview job candidates.
C)   use a pre-interview quiz.
D)   refrain from hiring by referrals from present employees.E) A) and C)
F) None of the above

Question 14

Intellectual property rights are the tangible property owned by a firm.

Accepted Answer

A) True 
 B)False

Question 15

Once a knowledge asset (e.g., a software code) is developed and paid for, it can be used many times at very low cost as long as it does not have to be substantially modified each time.

Accepted Answer

A) True 
 B)False

Question 16

SAP uses ________ to leverage the expertise and involvement of its users in developing new knowledge and then transmitting it to the entire SAP user community.

Accepted Answer

A)   tacit knowledge
B)   crowdsourcing
C)   algorithms
D)   intellectual capitalE) None of the above
F) B) and D)

Question 17

In general, teams suffer process loss because of ________ cohesion, ________ trust among members, a lack of appropriate norms or standard operating procedures, or a lack of shared understanding among team members about their tasks.

Accepted Answer

A)   high; high
B)   low; high
C)   high; low
D)   low; lowE) A) and D)
F) B) and C)

Question 18

The text discusses three areas a firm must be concerned with to keep their best and brightest employees from leaving. These include all the following except

Accepted Answer

A)   hiring/selecting.
B)   developing.
C)   sorting/absorbing.
D)   retaining.E) C) and D)
F) B) and D)

Question 19

Which of the following is not a characteristic of e-teams?

Accepted Answer

A)   E-team members either work in geographically separated workplaces or may work in the same space but at different times.
B)   E-teams may have members working in different spaces and time zones.
C)   Most of the interactions among members of e-teams occur through electronic communication channels.
D)   E-teams generally perform simple tasks.E) A) and D)
F) A) and C)

Question 20

Social network analysis is helpful because the configuration of the group member social ties within and outside the group affects the extent to which members connect to individuals whodoall of the following except

Accepted Answer

A)   convey needed resources.
B)   have the opportunity to exchange information and support.
C)   ensure that everyone has the same perspective on strategic and operational issues.
D)   have the motivation to treat each other in positive ways.E) B) and D)
F) A) and D)

Exam 4: Recognizing a Firm's Intellectual Assets Moving beyond a Firm's Tangible Resources

In general, teams suffer process loss because of ________ cohesion, ________ trust among members, a lack of appropriate norms or standard operating procedures, or a lack of shared understanding among team members about their tasks.

Correct AnswerverifiedShow Answer

Social network analysis is helpful because the configuration of the group member social ties within and outside the group affects the extent to which members connect to individuals whodoall of the following except

Correct AnswerverifiedShow Answer

Knowledge workers are more loyal to their companies than traditional workers.

Correct AnswerverifiedShow Answer

Once a knowledge asset (e.g., a software code) is developed and paid for, it can be used many times at very low cost as long as it does not have to be substantially modified each time.

Correct AnswerverifiedShow Answer

There are multiple challenges associated with making effective e-teams. Which of the following is not a challenge?

Correct AnswerverifiedShow Answer

The use of information technology (e.g., email) has increased in recent years in many organizations. This has helped to

Correct AnswerverifiedShow Answer

SAP uses ________ to leverage the expertise and involvement of its users in developing new knowledge and then transmitting it to the entire SAP user community.

Correct AnswerverifiedShow Answer

Which of the following is not a dynamic capability?

Correct AnswerverifiedShow Answer

Which of the following is not a characteristic of e-teams?

Correct AnswerverifiedShow Answer

New knowledge involves the continual interaction between ________ and ________ knowledge.

Correct AnswerverifiedShow Answer

Firms must compete for top talent. In attracting and selecting employees, firms must strive to select the best fit for both the employee and the firm. In an attempt to reduce wasted time and effort in interviewing too many candidates while assuring a good candidate pool, a firm should

Correct AnswerverifiedShow Answer

Which of the following reasons explains why painter Vincent van Gogh died penniless, while painter Pablo Picasso left a 740 million USD estate upon his death?

Correct AnswerverifiedShow Answer

Advantages of effective social networks for career success include all the following except

Correct AnswerverifiedShow Answer

According to Exhibit 4.1 in the textbook (Ratio of Market Value to Book Value for Selected Companies) , firms with high market value to book value ratios achieve this because of their ________ investment in ________ resources and technological expertise.

Correct AnswerverifiedShow Answer

Intellectual property rights are the tangible property owned by a firm.

Correct AnswerverifiedShow Answer

According to a recent Gallup study, companies with the most engaged workers outperformed those with the least engaged workers on profitability, productivity, and lower turnover. Whichof the following processes is not likely to be an important factor in assuring this result?

Correct AnswerverifiedShow Answer

Using an idea does not prevent others from simultaneously using it for their own benefit. Typically, this is impossible with ________ assets.

Correct AnswerverifiedShow Answer

Social capital is a source of strength to many firms. Firms leverage their social capital in an effort to create competitive advantages. The social capital of a firm is based on the

Correct AnswerverifiedShow Answer

The use of sophisticated information sharing platforms has increased in recent years in many organizations. This has helped to

Correct AnswerverifiedShow Answer

The text discusses three areas a firm must be concerned with to keep their best and brightest employees from leaving. These include all the following except

Correct AnswerverifiedShow Answer

In general, teams suffer process loss because of cohesion, trust among members, a lack of appropriate norms or standard operating procedures, or a lack of shared understanding among team members about their tasks.

Correct Answer
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New knowledge involves the continual interaction between and knowledge.

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According to Exhibit 4.1 in the textbook (Ratio of Market Value to Book Value for Selected Companies) , firms with high market value to book value ratios achieve this because of their investment in resources and technological expertise.

Correct Answer
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