Question 1

What allows an organization to reduce the cost and time required during the design process of a product?

Accepted Answer

A)  Supply chain event management
B)  Selling chain management
C)  Collaborative engineering
D)  Collaborative demand planningE) C) and D)
F) All of the above

Question 2

Products are distributed to customers and their downstream customers at all levels.

Accepted Answer

A) True 
 B)False

Question 3

Integrations are achieved using middleware -several types of software that sit between and provide connectivity for two or more software applications. Middleware translates information between disparate systems.

Accepted Answer

A) True 
 B)False

Question 4

Supply chain execution system is the ability to view all areas up and down the supply chain

Accepted Answer

A) True 
 B)False

Question 5

A backward integration takes information entered into a given system and sends it automatically to all upstream systems and processes

Accepted Answer

A) True 
 B)False

Question 6

Collaborative demand planning allows an organization to reduce the cost and time required during the design process of a product.

Accepted Answer

A) True 
 B)False

Question 7

In the basic supply chain plan refers to preparing to manage all resources required to meet demand.

Accepted Answer

A) True 
 B)False

Question 8

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Accepted Answer

A) True 
 B)False

Question 9

What is a process that builds-layer by layer in an additive process- a three-dimensional solid object from a digital model?

Accepted Answer

A)  3D Printing
B)  Robotics
C)  Drones
D)  RFIDE) B) and C)
F) All of the above

Question 10

What is enterprise application integration (EAI) middleware?

Accepted Answer

A)  The use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources.
B)  The integration of data from multiple sources, which provides a unified view of all data.
C)  Translates information between disparate systems.
D)  Packages commonly used applications together, reducing the time needed to integrate applications from multiple vendors.E) A) and D)
F) C) and D)

Question 11

Logistics includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.

Accepted Answer

A) True 
 B)False

Question 12

RFID supports logistics.

Accepted Answer

A) True 
 B)False

Question 13

Supply chain execution systems ensure supply chain cohesion by automating the different activities of the supply chain.

Accepted Answer

A) True 
 B)False

Question 14

Logistics includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.

Accepted Answer

A) True 
 B)False

Question 15

What is call scripting?

Accepted Answer

A)  A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone.
B)  Allows customers to use the web to find answers to their questions or solutions to their problems.
C)  Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.
D)  A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.E) A) and D)
F) A) and C)

Question 16

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

Accepted Answer

A) True 
 B)False

Question 17

What maintains customer contact information and identifies prospective customers for future sales?

Accepted Answer

A)  Sales management CRM system
B)  Contact management CRM system
C)  Opportunity management CRM system
D)  Sales force automation CRM systemE) A) and B)
F) A) and C)

Question 18

What distributes goods and services to customers?

Accepted Answer

A)  Inbound logistics
B)  Outbound logistics
C)  Logistics
D)  Cradle to graveE) None of the above
F) B) and C)

Question 19

CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving.

Accepted Answer

A) True 
 B)False

Question 20

When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.

Accepted Answer

A) True 
 B)False

Exam 8: Enterprise Applications: Business Communications

Collaborative demand planning allows an organization to reduce the cost and time required during the design process of a product.

Correct AnswerverifiedShow Answer

When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.

Correct AnswerverifiedShow Answer

A backward integration takes information entered into a given system and sends it automatically to all upstream systems and processes

Correct AnswerverifiedShow Answer

Logistics includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.

Correct AnswerverifiedShow Answer

CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving.

Correct AnswerverifiedShow Answer

Supply chain execution system is the ability to view all areas up and down the supply chain

Correct AnswerverifiedShow Answer

What maintains customer contact information and identifies prospective customers for future sales?

Correct AnswerverifiedShow Answer

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

Correct AnswerverifiedShow Answer

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Correct AnswerverifiedShow Answer

What is enterprise application integration (EAI) middleware?

Correct AnswerverifiedShow Answer

What is a process that builds-layer by layer in an additive process- a three-dimensional solid object from a digital model?

Correct AnswerverifiedShow Answer

What is call scripting?

Correct AnswerverifiedShow Answer

Logistics includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.

Correct AnswerverifiedShow Answer

Products are distributed to customers and their downstream customers at all levels.

Correct AnswerverifiedShow Answer

In the basic supply chain plan refers to preparing to manage all resources required to meet demand.

Correct AnswerverifiedShow Answer

What allows an organization to reduce the cost and time required during the design process of a product?

Correct AnswerverifiedShow Answer

Integrations are achieved using middleware -several types of software that sit between and provide connectivity for two or more software applications. Middleware translates information between disparate systems.

Correct AnswerverifiedShow Answer

Supply chain execution systems ensure supply chain cohesion by automating the different activities of the supply chain.

Correct AnswerverifiedShow Answer

RFID supports logistics.

Correct AnswerverifiedShow Answer

What distributes goods and services to customers?

Correct AnswerverifiedShow Answer

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