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Which of the following are major decision-making categories for operations policies and action plans? I.Facility II.Capacity III.Process types and technology IV.Human Resources


A) I and II only
B) I, II, and III only
C) III and IV only
D) II, III, and IV only
E) I, II, III, and IV

F) All of the above
G) None of the above

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Variability of the output of services makes it more difficult to measure service productivity.

A) True
B) False

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Tracking productivity measures over time enables managers to judge organizational performance and to decide where improvements are needed.

A) True
B) False

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Strategic planning includes both determining long-term plans and implementing them through allocation of resources and action plans.

A) True
B) False

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Labour productivity is an example of a total productivity measure.

A) True
B) False

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A mission statement should provide a guide for the formulation of strategies for the organization.

A) True
B) False

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Computer automation will always result in increased productivity.

A) True
B) False

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Vertical integration refers to the ownership of a major part or the whole of the supply chain.

A) True
B) False

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The weekly output of a production process is shown below,together with data for labour and material inputs.The standard inventory value of the output is $125 per unit.Overhead is charged weekly at the rate of $1500 plus .5 times direct labour cost.Assume a 40-hour week and an hourly wage of $16.Material cost is $10 per running foot.Compute the average multifactor productivity for this process. The weekly output of a production process is shown below,together with data for labour and material inputs.The standard inventory value of the output is $125 per unit.Overhead is charged weekly at the rate of $1500 plus .5 times direct labour cost.Assume a 40-hour week and an hourly wage of $16.Material cost is $10 per running foot.Compute the average multifactor productivity for this process.

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A characteristic that was once an order winner may become an order qualifier,and vice versa.

A) True
B) False

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Strategies have a(n) __________ impact on the general direction and basic character of a company.


A) long-term.
B) medium-term.
C) short-term.
D) insignificant.
E) tactical.

F) A) and B)
G) C) and E)

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Workers are the main determinant of productivity.

A) True
B) False

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Even though labour cost as a proportion of total cost has been decreasing in manufacturing companies,labour productivity is still the main measure being used to gauge the performance of individuals and plants.

A) True
B) False

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The weekly output of a fabrication process is shown below together with data for labour and material inputs.Standard selling price is $125 per unit.Overhead is charged weekly at the rate of $1,500 plus .5 times direct labour cost.Assume a 40-hour week and an hourly wage of $16.Material cost is $10 per linear foot.What is the average multifactor productivity? The weekly output of a fabrication process is shown below together with data for labour and material inputs.Standard selling price is $125 per unit.Overhead is charged weekly at the rate of $1,500 plus .5 times direct labour cost.Assume a 40-hour week and an hourly wage of $16.Material cost is $10 per linear foot.What is the average multifactor productivity?   A)  1.463 B)  1.456 C)  1.431 D)  1.422 E)  None of the choices are correct.


A) 1.463
B) 1.456
C) 1.431
D) 1.422
E) None of the choices are correct.

F) A) and C)
G) B) and D)

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