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Exam 5: Stress

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Question 51

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Danny is an associate with Valley Chartered Accounts in New York. Among various other work commitments, Danny has to file the tax returns of Emerald Builders, an important client. It is a job with heavy workload and a short turnaround deadline. Sam, Danny's colleague, observed this stressful situation and volunteered to assist Danny in meeting the deadline. The support received by Danny can be best described as _____.

A) marginal support
B) physiological support
C) emotional support
D) adaptive support
E) instrumental support

F) B) and C)
G) A) and E)

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Question 52

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In contrast to cognitive coping, behavioral coping refers to the thoughts that are involved in trying to deal with a stressful situation.

A) True
B) False

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Question 53

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Most people appraise situations with high time pressure as rather stressful, and they also tend to appraise these situations as more hindering than challenging.

Looking for the positive in the negative, and avoiding, distancing, and ignoring are examples of:

Kristen attempts to address time pressure by working harder and seeking assistance in devising a strategy for accomplishing the work more efficiently. In the example, Kristen uses:

Christopher works as a financial analyst in an investment firm. Because several of his colleagues resigned from the firm, he had to take over extra responsibilities. His manager notices that Christopher has started smoking heavily and often gets irritable with his coworkers. What kind of strain is Christopher experiencing? If you were his manager, what kind of coping mechanism would you prefer that he use to cope with the stress?

Normative-behavioral techniques attempt to help people appraise and cope with stressors in a more rational manner.

Challenge stressors have a moderate negative relationship with organizational commitment.

Stressful demands that are perceived as obstructing progress toward personal accomplishments or goal attainment are called challenge stressors.

Activities including participation in formal education programs, music lessons, sports-related training, hobby-related self-education, and volunteer work are examples of:

One way that organizations provide resources to employees is through training interventions aimed at increasing job-related competencies and skills.

High stress on the job is more prevalent today than it's ever been and is even more prevalent in the types of jobs that college graduates take.

Depression, anxiety, and anger reflect _____.

Ariel is the assistant editor at the local newspaper, the Morning Mail. With recent increased readership, the editorial committee had decided to move up the deadline for article submissions to eight hours. This move was not welcomed by the junior writers and editors. Ariel, though unhappy with the decision, faced the problem head on and chose to cope by working faster and harder. This is an example of:

Headaches, tight shoulders, and back pain have all been linked to a variety of stressors.

Reducing stressors may reduce the overall level of stress that a person experiences. However, this approach is likely to be most beneficial when the focus of the effort is on challenge stressors rather than hindrance stressors.

Which of the following is a work challenge stressor?

Instrumental support refers to the help people receive that can be used to address the stressful demand directly.

First, the copy machine broke down, then the person in the next office started arguing loudly with another coworker, now Hannah can't find a pen that isn't out of ink. Hannah's head hurts, her shoulders are tense, and her back aches. The problems represent _____. The results are _____.

When people first encounter stressors, the process of primary appraisal is triggered.