Question 1

One of the most important elements in a good employee is his or her attitude.Firms should follow the adage: hire for attitude,train for skill.

Accepted Answer

A) True 
 B)False

Question 2

Mary Stinson was required to take over a project after the entire team left the company.She was able to reconstruct what the team had accomplished through reading e-mails exchanged by the members of the team.This is an example of ___________.

Accepted Answer

A)   inefficient use of information management
B)   using explicit knowledge
C)   using tacit knowledge
D)   using replicated knowledgeE) None of the above
F) A) and C)

Question 3

Social capital is a source of strength to many firms.Firms leverage their social capital in an effort to create competitive advantages.The social capital of a firm is based on ___________.

Accepted Answer

A)   the individual abilities of employees
B)   the allocation of the financial resources of the firm
C)   the relationships among the employees of the firm
D)   the knowledge of an individualE) A) and C)
F) All of the above

Question 4

Creation of new knowledge typically involves the continual interaction of explicit and tacit knowledge.

Accepted Answer

A) True 
 B)False

Question 5

Many successful firms use internal labor markets.The most important reason for doing this is _____.

Accepted Answer

A)   they want to encourage job rotation
B)   they want to keep highly mobile employees motivated and challenged
C)   if employees remain in the same department for too long, they would become indispensable
D)   an employee who moves too much can be identified as unreliable and then eliminatedE) None of the above
F) B) and C)

Question 6

The network of relationships that individuals have throughout the organization is known as _____.

Accepted Answer

A)   human capital
B)   intellectual capital
C)   social capital
D)   tacit knowledgeE) B) and D)
F) A) and D)

Question 7

In an effort to capture key employees from competitors,firms may attract the symbolic leader of a group within a competing firm and hope others will follow.This has been termed _____________.

Accepted Answer

A)   the Columbus effect
B)   knowledge integration
C)   the Pied Piper effect
D)   strategically competitive hiringE) C) and D)
F) A) and B)

Question 8

What is intellectual capital and what is its effect on the ratio of firm market value to book value?

Accepted Answer

Intellectual capital refers to the intan...

Question 9

Firms such as Apple and Google will tend to have a higher ratio of market value to book value than industrial companies such as Nucor Steel.

Accepted Answer

A) True 
 B)False

Question 10

According to the text,for most of the 20th century,managerial efforts were directed more toward the efficient allocation of labor and capital,which are the two traditional factors of production.

Accepted Answer

A) True 
 B)False

Question 11

Developing social capital is risky for an organization because social capital is specific to individuals and remains with the employee,if he or she leaves the organization.

Accepted Answer

A) True 
 B)False

Question 12

The text suggests that talented professionals are typically most concerned about financial rewards.Money is the top reason why such employees take and leave jobs.

Accepted Answer

A) True 
 B)False

Question 13

Social capital is based on the network of relationships within a firm,not in the skills and abilities of an individual employee.

Accepted Answer

A) True 
 B)False

Question 14

Social capital has downsides.Which of the following is a downside?

Accepted Answer

A)   High social capital may breed groupthink, that is, a tendency to question shared beliefs.
B)   Socialization processes is inexpensive.
C)   Individuals may become more willing to collaborate on joint projects.
D)   Social capital may both breed groupthink and the socialization processes to create it (orientation, training, etc.)  can be expensive.E) C) and D)
F) None of the above

Question 15

Social capital is found in the knowledge,skills,and abilities of individual employees.

Accepted Answer

A) True 
 B)False

Question 16

Companies have found that referrals from their own employees are generally an effective approach to recruiting top talent.

Accepted Answer

A) True 
 B)False

Question 17

Human capital and social capital are vital for superior firm performance.If a firm has strong human capital,the firm may exploit this by building social capital.This can be accomplished by _____.

Accepted Answer

A)   requiring workers to work independently of each other
B)   decreasing the interaction of departments within the firm
C)   structuring the firm with rigid departmental and employee divisions
D)   encouraging the sharing of ideas between employees in the firmE) A) and C)
F) All of the above

Question 18

In social network analysis,the importance of ties connecting heterogeneous people that help to ensure a wide range of diversity in information and perspective is known as ___________.

Accepted Answer

A)   closure
B)   bridging relationships
C)   redundancy
D)   social supportsE) A) and B)
F) C) and D)

Question 19

The text discusses three areas a firm must be concerned with in order to keep their best and brightest employees from leaving.These include all of the following EXCEPT:

Accepted Answer

A)   hiring/selecting
B)   developing
C)   sorting/absorbing
D)   retainingE) B) and D)
F) A) and B)

Question 20

The role of technology in the recruitment of human capital has lowered individual reliance on the use of social networks.

Accepted Answer

A) True 
 B)False

Exam 4: Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangibleresources

According to the text,for most of the 20th century,managerial efforts were directed more toward the efficient allocation of labor and capital,which are the two traditional factors of production.

Correct AnswerverifiedShow Answer

Human capital and social capital are vital for superior firm performance.If a firm has strong human capital,the firm may exploit this by building social capital.This can be accomplished by _____.

Correct AnswerverifiedShow Answer

The text suggests that talented professionals are typically most concerned about financial rewards.Money is the top reason why such employees take and leave jobs.

Correct AnswerverifiedShow Answer

The text discusses three areas a firm must be concerned with in order to keep their best and brightest employees from leaving.These include all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Mary Stinson was required to take over a project after the entire team left the company.She was able to reconstruct what the team had accomplished through reading e-mails exchanged by the members of the team.This is an example of ___________.

Correct AnswerverifiedShow Answer

Developing social capital is risky for an organization because social capital is specific to individuals and remains with the employee,if he or she leaves the organization.

Correct AnswerverifiedShow Answer

What is intellectual capital and what is its effect on the ratio of firm market value to book value?

Correct AnswerAnswered by ExamLex AIIntellectual capital refers to the intan...View AnswerShow Answer

In an effort to capture key employees from competitors,firms may attract the symbolic leader of a group within a competing firm and hope others will follow.This has been termed _____________.

Correct AnswerverifiedShow Answer

Many successful firms use internal labor markets.The most important reason for doing this is _____.

Correct AnswerverifiedShow Answer

Firms such as Apple and Google will tend to have a higher ratio of market value to book value than industrial companies such as Nucor Steel.

Correct AnswerverifiedShow Answer

Social capital is found in the knowledge,skills,and abilities of individual employees.

Correct AnswerverifiedShow Answer

The role of technology in the recruitment of human capital has lowered individual reliance on the use of social networks.

Correct AnswerverifiedShow Answer

One of the most important elements in a good employee is his or her attitude.Firms should follow the adage: hire for attitude,train for skill.

Correct AnswerverifiedShow Answer

Companies have found that referrals from their own employees are generally an effective approach to recruiting top talent.

Correct AnswerverifiedShow Answer

Social capital is a source of strength to many firms.Firms leverage their social capital in an effort to create competitive advantages.The social capital of a firm is based on ___________.

Correct AnswerverifiedShow Answer

Social capital has downsides.Which of the following is a downside?

Correct AnswerverifiedShow Answer

The network of relationships that individuals have throughout the organization is known as _____.

Correct AnswerverifiedShow Answer

Creation of new knowledge typically involves the continual interaction of explicit and tacit knowledge.

Correct AnswerverifiedShow Answer

In social network analysis,the importance of ties connecting heterogeneous people that help to ensure a wide range of diversity in information and perspective is known as ___________.

Correct AnswerverifiedShow Answer

Social capital is based on the network of relationships within a firm,not in the skills and abilities of an individual employee.

Correct AnswerverifiedShow Answer

According to the text,for most of the 20^th century,managerial efforts were directed more toward the efficient allocation of labor and capital,which are the two traditional factors of production.

Correct Answer
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Answered by ExamLex AI
Intellectual capital refers to the intan...
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