Question 1

Diagonal communication

Accepted Answer

A)   is the traditional flow of communication from higher to lower levels of the organization.
B)   occurs when individuals from different units and departments within an organization communicate.
C)   flows from lower organizational levels to higher ones.
D)   occurs with communication between peers and colleagues.
E)   is an informal method of communication in organizations that can improve decision making.F) A) and C)
G) All of the above

Question 2

Downward communication typically involves directions,the assignment of tasks and responsibilities,performance feedback,and certain details about the organization's strategies and goals.

Accepted Answer

A) True 
 B)False

Question 3

What is a self-directed work team?

Accepted Answer

A self-directed work team is a group of ...

Question 4

A wide span of management is best when a manager and subordinates are not in close proximity.

Accepted Answer

A) True 
 B)False

Question 5

In decentralized organizations,lower-level managers have a good understanding of their external environment and need to react quickly to it.

Accepted Answer

A) True 
 B)False

Question 6

Organizational cultures that lack positive values may result in

Accepted Answer

A)   excessive profits.
B)   inefficient division of labor.
C)   productive and motivated employees.
D)   unproductive and indifferent employees.
E)   happy customers.F) B) and D)
G) A) and D)

Question 7

Regardless of how a business is organized,most of the essential work of business occurs in individual work groups and teams.

Accepted Answer

A) True 
 B)False

Question 8

What did Quest Star do,structurally,to help it become more competitive with Japanese firms?

Accepted Answer

A)   It increased the number of management layers
B)   It flattened its layers of management
C)   It reduced the emphasis on teams in the organization
D)   It decided that its employees could not be trusted to make decisions
E)   It increased managers' authorityF) B) and C)
G) A) and E)

Question 9

Project teams

Accepted Answer

A)   are permanent,formal groups.
B)   are composed of individuals from one functional area.
C)   never last for more than six months.
D)   run their operation and have control of a specific work project.
E)   solve specific quality problems.F) B) and E)
G) B) and C)

Question 10

Disadvantages of product departmentalization are that it duplicates functions and does not focus on the organization's overall objectives.

Accepted Answer

A) True 
 B)False

Question 11

Organizational growth requires organizing different resources.

Accepted Answer

A) True 
 B)False

Question 12

A permanent,formal group that performs a specific task is a

Accepted Answer

A)   task force.
B)   product-development team.
C)   project team.
D)   committee.
E)   self-directed work team.F) C) and D)
G) C) and E)

Question 13

Multidivisional structures

Accepted Answer

A)   are temporary.
B)   organize departments into larger divisions,often based on geography,product,and/or customer.
C)   bring together specialists from a variety of areas to work on a single project.
D)   make slower decisions.
E)   are less innovative but make quicker decisions.F) All of the above
G) A) and E)

Question 14

Organizational culture is expressed informally through a firm's mission statement or code of ethics.

Accepted Answer

A) True 
 B)False

Question 15

What is a span of management? What are the differences between organizations with wide versus narrow spans of management?

Accepted Answer

Span of management refers to the number ...

Question 16

Which of the following is not a basis for organizing using a multidivisional structure?

Accepted Answer

A)   Geography
B)   Project
C)   Product
D)   Customer
E)   FunctionF) A) and B)
G) All of the above

Question 17

Which of the following is an informal communication channel?

Accepted Answer

A)   Leaflets
B)   Telecommunications
C)   Job descriptions
D)   Grievances
E)   The grapevineF) D) and E)
G) B) and D)

Question 18

When the decisions of a company are very risky and low-level managers lack decision-making skills,the company will tend to

Accepted Answer

A)   decentralize.
B)   delegate.
C)   centralize.
D)   organize.
E)   specialize.F) B) and D)
G) A) and B)

Question 19

Which of the following organizational forms allows managers to take responsibility for the areas in which they specialize?

Accepted Answer

A)   Line structure
B)   Functional structure
C)   Line-and-staff structure
D)   Matrix structure
E)   A committeeF) A) and D)
G) C) and D)

Question 20

Dress codes,work habits,extracurricular activities,and stories are informal expressions of an organization's

Accepted Answer

A)   grapevine.
B)   lack of organization.
C)   informality.
D)   culture.
E)   formality.F) A) and E)
G) C) and D)

Exam 7: Organization, teamwork, and Communication

Multidivisional structures

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Organizational growth requires organizing different resources.

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Which of the following organizational forms allows managers to take responsibility for the areas in which they specialize?

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Organizational culture is expressed informally through a firm's mission statement or code of ethics.

Correct AnswerverifiedShow Answer

Which of the following is an informal communication channel?

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Disadvantages of product departmentalization are that it duplicates functions and does not focus on the organization's overall objectives.

Correct AnswerverifiedShow Answer

A permanent,formal group that performs a specific task is a

Correct AnswerverifiedShow Answer

Dress codes,work habits,extracurricular activities,and stories are informal expressions of an organization's

Correct AnswerverifiedShow Answer

In decentralized organizations,lower-level managers have a good understanding of their external environment and need to react quickly to it.

Correct AnswerverifiedShow Answer

What did Quest Star do,structurally,to help it become more competitive with Japanese firms?

Correct AnswerverifiedShow Answer

Organizational cultures that lack positive values may result in

Correct AnswerverifiedShow Answer

Downward communication typically involves directions,the assignment of tasks and responsibilities,performance feedback,and certain details about the organization's strategies and goals.

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Project teams

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Which of the following is not a basis for organizing using a multidivisional structure?

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A wide span of management is best when a manager and subordinates are not in close proximity.

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What is a self-directed work team?

Correct AnswerverifiedA self-directed work team is a group of ...View AnswerShow Answer

Diagonal communication

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What is a span of management? What are the differences between organizations with wide versus narrow spans of management?

Correct AnswerverifiedSpan of management refers to the number ...View AnswerShow Answer

Regardless of how a business is organized,most of the essential work of business occurs in individual work groups and teams.

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When the decisions of a company are very risky and low-level managers lack decision-making skills,the company will tend to

Correct AnswerverifiedShow Answer

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A self-directed work team is a group of ...
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Span of management refers to the number ...
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