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Exam 1: Introduction to Operations Management

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Question 1

Multiple Choice

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Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example of:

A) illegal price discrimination.
B) collusion.
C) volume analysis.
D) revenue management.
E) outsourcing.

F) C) and D)
G) A) and B)

Correct Answer

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D

Question 2

Multiple Choice

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Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firm's:

A) division of labor.
B) market development.
C) outsourcing.
D) external process orientation.
E) internal supply chain.

F) A) and B)
G) B) and E)

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Question 3

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Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.

The use of models will guarantee the best possible decisions.

The word "technology" is used only to refer to "information technology."

Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision making.

Which is not an area of significant difference between manufacturing and service operations?

The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

Which of the following would tend to increase the importance of supply chain management?

Among Ford's many contributions was the introduction of mass production, using the concepts of interchangeable parts and division of labor.

Operations and sales are the two ________ functions in businesses.

Many operations management decisions can be described as trade-offs.

Farming is an example of:

What is credited with gains in industrial productivity, increased standards of living, and affordable products?

Manufacturing work sent to other countries is called:

Which of the following is not an ongoing trend in manufacturing?

Product design and process selection are examples of _______ decisions.

Elton Mayo's Hawthorne experiments were the focal point of the human relations movement, which emphasized the importance of the human element in job design.

The value of outputs is measured by the prices customers are willing to pay for goods or services.

Service involves a much higher degree of customer contact than manufacturing.