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Exam 11: Communication

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Question 41

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Discuss the advantages and disadvantages of written communication.

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Written communications include memos, le...

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Question 42

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After establishing Team D in a wheel network structure, Harriet receives negative feedback from members of the team. Many team members express frustration about working in the group, and most dislike the interpersonal style of the team leader. Which of the following strategies would most likely help to improve the team members' morale?

A) leaving the team as a wheel network and encouraging team members to share the leadership responsibility
B) restructuring the group as a chain network and replacing the leader with another group member
C) leaving the team leader in place and restructuring the group as a chain network
D) transferring the team leader to another group and restructuring the group as an all-channel network
E) leaving the team as a wheel network and replacing the team leader with another group member

F) D) and E)
G) A) and D)

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Question 43

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Selective perception refers to how a sender purposely manipulates information so the receiver will see it more favorably.

The phrase "get the low hanging fruit" means ________.

Ideally, a chain network should be used when ________.

High-context cultures rely essentially on spoken and written words to convey meaning; body language and formal titles are secondary.

The grapevine is perceived by most employees as being more believable and reliable than formal communiqués issued by management.

In a(n) ________ communication network, any group member can actively communicate with any other member.

A manager should practice ________, which means in dealing with cross-cultural communication, a manager should put herself in the place of the employee to understand the employees values, experiences and frames of reference.

Communication that flows from one level of a group or organization to a lower level is lateral communication.

In the case of oral communication, when the message has to pass through a number of people, as the number of people increases the possibility of distortion of the message decreases.

Communication messages that are passed through a great many people will most likely suffer from which of the following?

When engaging in upward communication an employee should not ________.

Zeus Industries sells satellite television systems. Recently, the company invested heavily in one of the many new technologies available. Employees tell senior management that this investment was the right choice, but sales keep decreasing. Some sales employees have also given incorrect information to suppliers, even though the company has held numerous intensive training sessions to keep sales personnel apprised of changes in the industry. The company has also received low customer service ratings from recent consumer surveys. These surveys indicate that customers are frustrated with the specialized technical knowledge necessary to operate their satellite systems. Which of the following best characterizes the communication problems occurring between employees and senior management?

Genepa Corporation manufactures home appliances and other electronic products. Genepa is planning to introduce a new refrigerator model. The marketing manager at Genepa has developed a marketing plan for this new product and wants to communicate this plan to all the employees in the marketing department. Which of the following is most likely to be the best form of communication for communicating this plan?

A major disadvantage of written communication is that it is more time consuming than oral communication.

Helena and Laura were talking on the phone. Laura's two-year-old son fell and started crying loudly. Laura could no longer hear what Helena said. This is an example of ________.

The advantages of oral communication are precision and tangibility.

Which of the following is an example of downward communication flow?

All of the following are high in channel richness except ________.